Credit Card Security and Privacy Information
Is it safe to use my credit card? Yes, shopping at EliteDeals.com is safe. In fact, we back every credit card purchase with our Safe Shopping Guarantee: We guarantee that every transaction you make on our website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here.
In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
Why is it so safe?
Safe Technology: Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. On all secure pages you will see https:// where the “s” indicates a secure page. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. TeethTastic’s website conducts all order transactions via a secure server. Using your credit card on our secure server is guaranteed.
Still don’t wish to use your credit card on the internet? No Problem. There are two ways you can order from us without having to enter your complete credit card number on the web: Call in order or send a money order. For details please call us at 1-512-423-4506.
Order Methods: We accept Visa, MasterCard, American Express, Discover Card, Paypal, Business Checks, Money Orders, Cashier’s Checks, Purchase Orders (from government agencies and educational organizations), and Wire Transfers. Credit card orders will be charged when your order is processed. Most items will process to ship within 24-48 hours. However, items shipped directly from the manufacturer or that are custom made may take longer to ship after the order has been processed. Each item page provides an estimated delivery time when you supply your shipping ZIP code. Please note that this is an estimated delivery time and is not guaranteed.
Do you charge sales tax? We are headquartered in Round Rock, Texas and residents of Texas only will pay a 6.25% sales tax. All orders shipped to addresses outside of Texas are exempt from sales tax.
Shipping & Order Status
Shipping Policies: We try our best to get your item out as soon as possible. Many items that we sell are in stock and will ship within 1-2 business days, unless otherwise stated in the item description. Some items are shipped from warehouses at different locations. Most of our warehouses ship items out within 2-3 business days but some items may take up to 10 business days depending on the warehouse. We make every effort to ensure the fastest possible delivery. Business days are Monday through Friday. If you need an item by a certain date, please contact us to verify shipping options to meet your needs. If you are ordering online and need an item by a certain date, please be sure to note the required delivery date in the comments box at checkout. We will be happy to work with you to arrange for delivery by that date. Expedited charges may apply.
Where does TeethTastic Smiles ship?
We ship to the US, Canada & Mexico.
What is an address correction charge?
Incorrect shipping addresses (wrong house #, wrong ZIP code, missing apartment #, etc) will incur an $12.00 charge for ground packages and a $20.00 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery or returned packages. Shipping fees will not be refunded for returned packages. Please double check your shipping address for accuracy.
This address correction fee is charged to us by FedEx and UPS and will be billed to the credit card associated with your order. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your understanding.
How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Once the order ships, a second email will be sent confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.
How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us immediately. Depending upon where the order is in the process, it may or may not be able to be cancelled. We will make our best effort to cancel if the order has not been shipped. If items have been shipped, the order may be returned following our standard return procedures. Please see the returns section for further details on returning your product.
What is your return policy?
Your satisfaction is our utmost priority. We will do our best to satisfy your requirements. We offer a 30 Day Limited Money Back Guarantee return policy. Any unused, resalable merchandise in original condition and in original packaging may be returned for a refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price only. Inbound and outbound shipping costs will not be refunded. Orders processed with discounted or free shipping will not have the the initial shipping cost refunded. The customer will pay the returning shipping cost.
If the item has been used or tested in any way, it can be returned if in a resalable condition and within 30 days from date of purchase. Any returnable items that have been opened or used will incur a restocking charge of 15% of that item’s price. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as return shipping cost. Any returns shipped via freight collect to the return address will be refused and returned to shipper. We will not cover the return shipping fees.
It is the responsibility of the customer to return the product in the same new/undamaged condition which it was received. Please be sure to insure your return, as any return product received damaged in shipping will not be eligible for a credit. We are not responsible for items received damaged. The customer will need to file an insurance claim with the carrier for damaged items and to be reimbursed for the insured amount.
How do I return an item?
For returns on items that are not damaged or defective, please fill out our returns form within 30 days of receipt of your merchandise. We will respond within 24 hours with a Return Authorization Number and instructions for returning the item to us. All returns MUST have a Return Merchandise Authorization (RMA) number. Credits for returns received without an RMA number will be significantly delayed. These items maybe also be refused by the receiving warehouse. If so, they will be shipped back at the customer’s expense.
Damaged Items: If your shipment is received damaged, a claim must be made within 3 days of receipt. Please open your package and inspect upon receipt. If a package arrives damaged, save all packing materials and contact us immediately. We will file a claim with the shipping company. In most cases, the purchase price and the original shipping costs (if charged) will be refunded to the original purchaser or we will send a replacement (whatever the customer decides).
Missing Items: All orders must be inspected for missing items within 3 days of receipt – Please open your package and inspect upon receipt. If a package arrives missing items, contact us immediately. After 3 days of receipt, we are not responsible for missing items from that order.
Defective Items: If an item is received via UPS or FedEx and found to be defective within 30 days of the purchase date, EliteDeals will send a replacement part at no expense to the customer. If the entire unit is defective, a replacement unit will be sent or a credit will be issued, whichever the customer chooses. If the customer does not want the replacement parts and simply wants to return the entire unit, they will be responsible for all shipping fees. We will not accept defective returns after 30 days of the purchase date. If it is outside the 30 days, the customer will need to contact the manufacturer directly for replacement items.
Website Prices & Typographical Errors
Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may increase between the time you place it in your cart and the time you purchase it. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
TeethTastic Smiles strives to provide accurate information and pricing for each item. Despite our best efforts, a small number of the items on our website may be mispriced. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Elite Deals shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Elite Deals shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Elite Deals shall immediately issue a credit to your credit card account in the amount of the incorrect price.
TeethTastic Smiles reserves the right to refuse a sale at any time for any reason.
We will never sell, trade, or rent any customer or gift recipient e-mail address or personal information to any third party. Nor will we share this information with any third party except to the extent necessary to fulfill an order or when the outside party is strictly acting on our behalf with no independent right to use the information we provide. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to certain reputable third party vendors but these statistics will not include any identifying personal information. We may disclose personal information in the event that if we are required by law however. Accordingly, you authorize us to disclose any and all information about you to law enforcement or other governmental official as we deem necessary or appropriate with any investigation of fraud, intellectual property infringements, piracy, or other unlawful activity that is illegal and that may expose us to legal liability.
Our order form collects customer contact information such as name, address, e-mail address, telephone number, and credit card financial information needed to process and bill an order. We take numerous precautions to protect customer information and the sensitive information that is submitted to us is protected both online and offline.
The contact information is necessary to personalize and send information about orders to our customers, to fulfill and notify you of delivery, and to get in touch with you if necessary for customer service or questions about an order. We may also use customer information and the Internet Protocol (IP) address used to connect your computer to the Internet to improve the content of our site, to improve your shopping experience, and for marketing and promotional purposes.
We also collect contact information about gift recipients to ensure correct gift delivery. We may send special offers and information about new items or features to our valued customers and gift recipients from time to time. The recipient may always opt out of receiving future mailings.
Customers may join our mailing list by choosing to register on our home page or during the checkout process. You can contact us to unsubscribe and we will remove your name and e-mail address from any future mailings. A page of our site is forwarded to the specified e-mail recipient only when you use the Refer-a-Friend feature on our site.
We understand and share your concern about security and privacy. It is reassuring to know that it is statistically safer to use your credit card on the web than to use it in a store or restaurant. The information that you provide when placing an order with us (e.g. your name, address, and credit card information) is secure. It cannot be read or tampered with during transmission.
For your security, we authorize your credit card after we obtain confirmation that your card is a valid number and has not been reported lost or stolen. We also verify that the “Bill To” address matches the address on the credit card used. It is not uncommon for a request for credit card authorization to fail at times. We will contact you if we experience such difficulties and you may wish to provide another credit card.
Email is not encrypted so please do not transmit your credit card number via e-mail.
Under the Fair Credit Billing Act, the maximum amount that your bank can require you pay for any fraudulent charge on your credit card is up to $50. Notify your credit card company immediately should you ever suspect a fraudulent charge on your credit card as you would for any other unauthorized charge.